Return & Refund
Not quite right? No problem – we make returns as easy as possible.
How to return your item
Pack shoes
Place the shoes back into the original shoe box and then pack them into a suitable shipping bag or outer box – ideally the packaging in which you received your order.
Important: The shoe box must not be sent unpackaged. Please remove or cover old shipping labels.Enclose return slip
Fill out the enclosed return slip completely and place it in the package. This allows us to process your return quickly and correctly.
Misplaced your return slip? Give us a quick call or write to us – we'll send it to you immediately by email.Attach return label
Stick the DHL return label, which was enclosed with your order, clearly visible on the outside of the package.
Drop off package
Simply take your package to the nearest DHL parcel acceptance point or DHL branch. Please keep the drop-off receipt until you have received your refund.
Frequently Asked Questions about Returns
How long do I have to return an item?
You have 1 month from the day you received your order to return items to us. Please make sure to drop off the package with DHL within this period – the time of drop-off counts.
You can find more information about your right of withdrawal here.
Who bears the costs for return shipping?
For returns within Germany, we cover the shipping costs once per order. The corresponding DHL return label is included with your order.
For returns from abroad, we ask you to bear the shipping costs yourself. You can use a parcel service provider of your choice and send the package to the following address:
Glehner Heide 8
41352 Korschenbroich
Deutschland
When and how will I get my money back?
As soon as your return has been received and checked by us, we will promptly process your refund – using the same payment method you originally used.
- PayPal, Klarna, Bank Transfer: Refund directly to the account used.
- Credit Card: Credit to your card – it may only appear on your next statement depending on your bank.
- Invoice Purchase: Open invoice items will be cancelled, so you only have to pay for the items you keep.
For security reasons, refunds can only be made using the original payment method.
Has my return arrived with you?
As soon as your return has been received and processed by our returns department, we will automatically send you a confirmation by email.
Until then, you can track the status of your package with the tracking number on your DHL drop-off receipt directly on the DHL website. Please keep the receipt until you have received our confirmation email.
I lost the return slip – what should I do?
No stress – that happens. Just contact us, and we will send you the return slip immediately by email:
We are available Monday to Friday from 09:00 to 16:00.
I paid with Klarna – do I need to register the return separately?
Yes, we recommend it. If you paid by Klarna invoice and want to return part of your order, also register the return in the Klarna app or on klarna.com. This will pause your invoice until we have received your return and reported it to Klarna – this way you avoid unnecessary reminders.
How can I exchange an item?
Do you prefer a different size or color? The fastest way is to simply reorder the desired item – this way you secure it directly – and return the original item to us normally via the return process.
An internal offsetting between orders is unfortunately not technically possible with us.
How can I complain about a defective or faulty item?
Have you received a shoe that is defective or damaged? We're sorry to hear that – we'd be happy to help you.
We offer a 1-year warranty on our shoes from the date of purchase. If a material or manufacturing defect occurs during this time, we will take care of it free of charge. Damage due to normal wear and tear, improper care, or improper use is not covered.
Your statutory warranty rights remain unaffected, of course.
Please contact us before returning – this way we can show you the fastest way:
Helpful: Have your order number ready and, if possible, attach a photo of the defect – this significantly speeds up processing.
Still have questions?
Our team will be happy to help you – quickly and easily.
Monday to Friday, 09:00 AM – 04:00 PM