Your order may not have been completed correctly or you may have entered your e-mail address incorrectly. Please check the spam folder of your e-mail program first to see if the order confirmation is there. If not, please contact us by phone at +49 2182-8151710 or by e-mail at info@schuhe.shop.

As long as your order has not yet been packed and shipped, you are welcome to call us at +49 2182-8151710 or send us an e-mail to info@schuhe.shop with any changes or cancellations you would like to make.

Our customer support team will be happy to take your order by phone at +49 2182-8151710. Please note, however, that certain payment methods such as credit card or Amazon Payments are not available for telephone orders for technical reasons.

For delivery within Germany we charge shipping costs of €2.95.

Delivery to a DHL Packstation is possible. Please enter your personal 8-digit postal number (you will receive this after registering with DHL at https://www.dhl.de/en/privatkunden/pakete-empfangen/an-einem-abholort-empfangen/packstation.html) and the 3-digit number of the Packstation. Unfortunately, deliveries to Packstations are only possible up to a certain size, as the outer box must not exceed a maximum size of 60 x 35 x 35 cm.

We ship to many countries worldwide in our Schuhe.Shop. You can find a list of the countries we ship to and the corresponding shipping costs in this overview.

We ship exclusively with DHL. The regular shipping time within Germany is 1-3 working days. In most cases, however, your order will reach you after 1-2 working days.

On the evening of the day of dispatch, you will receive a dispatch confirmation by e-mail with a DHL tracking link and the tracking number of your parcel. You can track your shipment at any time by clicking on the link or entering the tracking number on the DHL website.

Our customers have the option of collecting their orders directly from our warehouse in Korschenbroich-Glehn. All you have to do is select the "Click & Collect" shipping method during the ordering process. You can find detailed information about collection from our warehouse here.

In our shop we offer you a large selection of all common payment methods. You can find a complete list of the payment methods we offer here.

In general you will receive the invoice for your order by e-mail as soon as the goods have been dispatched. Only the delivery/return note is enclosed with your order.

If you still haven't received an invoice, please contact us by phone at +49 2182-8151710 or by e-mail at info@schuhe.shop.

We offer purchase on account within Germany via the payment provider Klarna. In the case of a purchase on account, an automatic credit check is carried out, on the basis of which a purchase on account is approved or rejected by the provider. For data protection reasons, our customer support does not receive any information about why an invoice purchase is rejected in individual cases.

If you purchase on account via Klarna, you will receive the necessary bank details directly from Klarna. Please only use the reason for payment and the bank details given there.

If you would like to delete your customer account, send us an e-mail at info@schuhe.shop stating the e-mail address and name registered in your customer account. As soon as we have deleted your customer account, you will receive a confirmation.

Logging into your customer account is very easy, whether you're on your computer or on the go with your smartphone. Here are the instructions for both devices:

1. If you are on your smartphone or tablet, open the menu at the top left ☰. Scroll down and tap on the little man icon with the words “Login”.

If you are shopping on your computer, click on the little man icon at the top right of the website.

2. Enter your e-mail address and you will receive a unique code to log in. This way you don't have to remember a password.

Now you can change or add your personal details, your billing address(es) and your delivery address(es). You also have a personal order overview at your disposal.

When you hand in your return at the DHL Parcel Shop, please keep the return receipt until we have confirmed receipt of the return. You can use the consignment number to track the current location of your return. As soon as your return has arrived in our returns department, you will receive an e-mail notification.

If you have misplaced the return form, do not hesitate to contact our customer support. You can do this by phone at +49 2182-8151710 or by e-mail to info@schuhe.shop. We will then send you the return form by e-mail immediately.

In our shop we offer you a 30-day right of withdrawal. You can find more information about our right of withdrawal here.

If you have chosen Klarna Invoice Purchase and want to return part of your order to us, we recommend that you register your return in the Klarna app or on the Klarna website, as this will pause your invoice until we have received your return and it has been reported to Klarna.

Within Germany, we bear the return shipping costs once per order, which is why a free DHL return label is enclosed with your order. Returns from abroad must always be made at your own expense. You can send your return from abroad to the following address using a parcel delivery company of your choice:

Schuhe Shop GmbH & Co. KG, Glehner Heide 8, 41352 Korschenbroich, Germany.

You can send your return from abroad to the following address using a parcel delivery company of your choice:

Schuhe Shop GmbH & Co. KG, Glehner Heide 8, 41352 Korschenbroich, Germany.

As soon as we have received and checked your return, we will issue a credit note for accepted returns and refund the purchase price within 14 days via the payment method you used to pay for your original order. We ask for your understanding that for security reasons the refund can only be made to the original account.

In the case of a purchase on account, unpaid invoices/invoice items will be cancelled so that only the amount for retained items needs to be paid. Please note that if you pay by credit card, your credit card account will be credited and will only appear on your subsequent credit card statement.

Ideally, place the shoe(s) in the original shoe box. (Note: If you return worn shoes, we may have to claim compensation).

Important: The shoe box must not be sent without additional packaging. Please use the original packaging.

Seal the shipping bag or outer box securely to protect the goods as well as possible. If there are cavities in the outer box, pad them out accordingly.

Enclose the completed return form with the shipment.

If you are returning the shoes in the packaging you received them in, please remove or stick over the old shipping label.

Take your return to a DHL parcel acceptance point.

If you want to complain about an item within the 12-month guarantee period, we will need your customer number and the relevant order and/or invoice number in order to process the complaint. Please do not send back the damaged items. We only ask you to send back these items in individual cases. Instead, please send us a maximum of 3 pictures that clearly show the defect and a complete picture of the shoe to the following e-mail address: info@schuhe.shop.

If you would like to exchange an item, we would like to ask you to simply place a new order and return the unwanted/unsuitable item to us. Unfortunately, it is not possible to charge orders internally.

Leather shoes are characterized by their durability, breathability and elegant appearance. To ensure that they remain beautiful and supple for a long time, they require regular and gentle care.

Remove coarse dirt with a soft brush or a damp cloth. For heavier soiling, a special leather soap or a mild cleaner can be used.

Wet leather shoes should dry slowly at room temperature. Please never dry on or next to a heater or other heat source, as the leather can become brittle and cracked.

After cleaning, the leather should be treated with a suitable shoe polish or leather care product. This nourishes the material, keeps it supple and refreshes the color. Waxes and creams are suitable for smooth leather, while suede leather (e.g. velour or nubuck) should be treated with special sprays or brushes.

To protect leather shoes from moisture and dirt, it is advisable to regularly use a suitable waterproofing spray. This should be especially suitable for the type of leather in question.

Leather needs air to breathe. Keep your shoes in a dry, well-ventilated place and use shoe trees to maintain their shape.

If you have any further questions, please feel free to contact our Schuhe.Shop support team.

Translated with DeepL.com (free version)

Shoes made of synthetic materials such as imitation leather are very comfortable to wear. The materials absorb foot moisture well and also release it again overnight.

When it comes to care, these materials are undemanding. However, they should be regularly cleaned of dirt and, especially in winter, of salt or similar weather-related dirt, i.e. cleaned with a damp cloth and dried well.

Please never place the shoes on/near a heater or other heat source, as this may damage the shoe. The shoes are then ready for use again without further treatment.

When using impregnation spray, make sure that it is explicitly suitable for imitation leather, otherwise stains may occur.

If you have any further questions, please feel free to contact our Schuhe.Shop support team.

The Tex membrane is a high-quality, technical material and has the function of protecting the shoe from moisture penetration for longer - but at the same time releasing the moisture inside the shoe that is generated by foot heat to the outside.

It is not possible to state exactly how 'tight' a shoe with a Tex membrane is, as this depends on external influences such as the type of moisture (rain, drizzle, snow) and the length of time the shoe is exposed to moisture.

In order to regain its original condition, the membrane needs a rest period (e.g. the night), which roughly corresponds to the wearing time.

A Tex membrane does not require any special care. However, the upper material must be cared for so that there are no tears or edges that could damage the membrane.

Without adequate care, the outer material can become hard and brittle over time due to the alternation of wet and dry. The hardened fractured edges then rub up the inner membrane, which ultimately leads to permanent water permeability.

If you have any further questions, please feel free to contact our Schuhe.Shop support team.

Many modern shoe models are edge-stitched. Due to this design, moisture can penetrate through the seams, but this is not a defect.

Shoes with an integrated membrane are protected against moisture penetration. In our schuhe.shop you will find a variety of models with water-repellent membranes.

If you have any further questions, please feel free to contact our Schuhe.Shop support team.